Your account has not been added on our system yet!

Ever since the buy out of Alliance and Leicester by Santander. They have been openly promoting their high streets branches as being accessible, both to Satander and Alliance and Leicester customers. There is only one problem with this claim.

It’s not actually true, unless you happen to be one of the chosen few that have had their accounts migrated onto the Santander Systems.

What does this mean for Alliance and Leciester customers?

Well quite simply. Other than using a Visa  ATM which is available just about everywhere now. You cannot carry out any transactions on your account through Satander branches. As the reply will be “Your account is not on our system yet!

Just today I had the privilege of this happening me, it would not be so bad however we where just paid £250 conciliatory payment for the last screw up. On top of that the Visa Debit card ran out of date in June 2010 and we are still waiting for a new one.

So what did we do, we ‘Switched’ on the computer, logged into the account and ‘Switched’ all the money to another bank.